shipping
Usually we ship our parcels by DPD, UPS or DHL. The shipping costs are automatically calculated and displayed at the end of the order process.
Germany
DHL - free shipping (only knives / Sword)
DHL - 5,90.- Euro postage fee (for products up to 120cm in length)
DPD - 5,90. - Euro postage fee (for products up to 130cm length)
UPS - 12,20. - Euro postage fee (for products up to a length of 100cm!)
DPD Plus - 10,90. - Euro postage fee (for products up to 175cm length)
GLS - EUR 14.70 postage fee (for products up to a length of 200cm / bulky goods!)
DHL or UPS - 28,90. - Euro postage fee (For products up to a length of 200cm / bulky goods!)
Austria
DPD - 18,00. - Euro postage fee (for products up to 120cm length)
DHL - 18,00. - Euro postage fee (for products up to 120cm length)
DHL or UPS - 52,00. - Euro postage fee (for products up to 200cm length)
Switzerland, Great Britain and Norway
DHL - 35,00. - Euro postage fee (You pay the net price 28.35 euros)-(for products up to 120cm length)
DHL - 83,30. - Euro postage fee (You pay the net price 70.00 euros)-(for products up to 200cm length)
Alternative
For customers in Switzerland, meininkauf.ch offers an interesting alternative for shipping, which enables convenient and customs-compliant delivery directly to you in Switzerland. Further information can be found at meininkauf.ch.
EU European Union
DHL - 20,00. - Euro postage fee (for products up to 120cm length)
UPS or DHL - 60,00. - Euro postage fee (for products up to 200cm length)
Rest of the world
DHL - 89,00. - Euro postage fee (for products up to 120cm length)
DHL or UPS - 190,00. - Euro postage fee (for products up to 200cm length)
When does the order arrive?
After we have sent the package, you will receive an email confirmation directly from the shipping service provider. There you will also find the shipment number and a tracking link that you can use to track the status of your delivery yourself at any time.
As a rule, delivery within Germany takes two to four days from the confirmation of dispatch. In rare cases, however, there may be delays at the shipping service provider. Please contact us if delivery is delayed.
Regular shipping times
Germany: 2-4 days
Within the EU: 5-14 days
Worldwide: 5-30 days
Shipping across customs borders
There are generally no customs duties when shipping items within the European Union. As a rule, no declaration at customs is required. The package is simply delivered by the shipping service provider.
When we ship goods outside of the European Union, we attach a customs declaration and an invoice to the package. The customs authority of the recipient country checks the consignment and the documents upon import. The recipient is responsible for the customs declaration and compliance with the import regulations. Fees or taxes may be incurred as part of the customs procedure. Please note: these fees must be paid by the recipient. Before placing your order, find out about the import regulations in your country. You can usually find the relevant information on the website of the customs authorities.
Payment Methods
We offer you different payment methods - all of which are free of charge for you. Towards the end of the ordering process, you will be asked to choose one of the methods. Please note that not all payment methods are available in every country.
Prepayment transfer
Simply transfer the invoice amount from your SEPA-enabled current account. If you choose to pay in advance, the items ordered will only be dispatched after the payment has arrived on our account or when the goods have been completed. The ordered items remain reserved for you until payment has been made (maximum 7 days).
When making the transfer, please make sure to include the order number and your customer number as the intended purpose. If you pay for several orders at the same time, please transfer the individual amounts separately.
After you have completed your order, you will be given our bank details. Within Germany and most European countries, you only need to enter the IBAN. For transfers from some countries (e.g. Switzerland), however, the BIC is also required.
Credit card stripe
We use Stripe to process your payments. Stripe is a fast and secure way to use credit and debit cards for online payments. During the checkout you can choose between Visa, MasterCard and American Express. Debit credit cards are also accepted.
Klarna
In cooperation with Klarna AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment option. Payment is made to Klarna:
Instant bank transfer
The payment options are offered as part of Klarna Checkout. You can find more information and the terms of use for Klarna Checkout here for Germany and here for Austria. You can find general information about Klarna here. Your personal details will be treated by Klarna in accordance with the applicable data protection regulations and in accordance with the information in Klarna's data protection regulations for Germany and Austria.
With the Sofortüberweisung you have a simple and TÜV-tested payment method at your disposal. For Payment Network AG's direct transfer procedure, all you need is an online bank account with a PIN / TAN security function. If you choose the Sofortüberweisung payment method, you will be automatically forwarded to Klarna Sofortüberweisung after placing your order. You will then be provided with a secure online payment form from your bank account. Simply fill in this and your payment will be transferred immediately. With the payment by "Sofortüberweisung" you will of course always receive an order confirmation.