shipping

Usually we ship our parcels by DPD, UPS or DHL.

The shipping costs are automatically calculated and displayed at the end of the order process.

Germany

DPD - 7,00, - Euro postage fee (for products up to 175cm length)

UPS - 11,90, - Euro postage fee (for products up to a length of 100cm!)

UPS - 32,00, - Euro postage fee (For products up to a length of 200cm!)

Austria

DPD - 18,00, - Euro postage fee (for products up to 175cm length)

UPS or DHL - 20,00, - Euro postage fee (for products up to 120cm length)

UPS or DHL - 52,00, - Euro postage fee (for products up to 200cm length)

Switzerland

UPS or DHL - 35,00, - Euro postage fee (for products up to 120cm length)

UPS or DHL - 58,00, - Euro postage fee (for products up to 200cm length)

Alternative

For customers in Switzerland, meininkauf.ch offers an interesting alternative for shipping, which enables convenient and customs-compliant delivery directly to you in Switzerland. Further information can be found at meininkauf.ch.

EU European Union

UPS or DHL - 20,00, - Euro postage fee (for products up to 120cm length)

UPS or DHL - 60,00, - Euro postage fee (for products up to 200cm length)

Rest of the world

DHL - 45,00, - Euro postage fee (for products up to 120cm length)

UPS or DHL - 80,00, - Euro postage fee (for products up to 200cm length)

When does the order arrive?

After we have sent the package, you will receive an e-mail confirmation directly from the shipping service provider. It also includes the tracking number and a tracking link that allows you to track the status of your shipment at any time.

As a rule, deliveries within Germany will take two to four days from the date of dispatch confirmation. In rare cases, however, delays can occur in the shipping service provider. Please contact us if the delivery is delayed.

Regular shipping times
Germany: 2-4 days

Within the EU: 5-14 days

Worldwide: 5-30 days
Shipping over customs borders

When shipping items within the European Union, there are generally no customs duties. As a rule, no registration at customs is required. The package is simply delivered by the shipping service provider.

If we ship goods outside the European Union, we will attach a customs declaration and an invoice to the package. The customs authority of the recipient country checks the consignment and the documents at import. The consignee is responsible for the customs declaration and compliance with the import regulations. There may be charges or taxes under the customs procedure. Please note: These fees must be paid by the recipient. Before ordering, check the import regulations in your country. The relevant information can usually be found on the website of the customs authority.

Payment Methods

We offer different payment methods - all are free of charge. At the end of the order process, you will be asked to choose one of the procedures. Please note that not all payment methods are available in each country.

Advance payment transfer

Simply transfer the invoice amount from your SEPA-enabled checking account. If you choose to pay in advance, the ordered items will be shipped after the payment has arrived on our account or when the goods have been completed. The ordered items remain reserved for you until payment (maximum 7 days).

When making the transfer, please make sure that the order number and your customer number are used as the intended purpose. If you pay several orders at the same time, then please transfer the individual amounts separately.

After you have completed your order, you will be notified of our bank details. Within Germany and most European countries, only the input of the IBAN is required. For transfers from some countries (such as Switzerland), however, the BIC is also required.

Credit card Stripe

We use Stripe to process your payments. Stripe is a fast and secure way to use credit card and debit card for online payment. During the checkout you can choose between Visa, MasterCard and American Express.
Klarna

In cooperation with Klarna AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer the following payment option. The payment is made to Klarna:

IMMEDIATELY transfer

The payment options are offered as part of Klarna Checkout.
Further information and terms of use for Klarna Checkout can be found here for Germany and here for Austria.
General information about Klarna you get here. Your personal details will be treated by Klarna in accordance with the applicable data protection regulations and in accordance with the information in Klarnas data protection regulations for Germany and Austria